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Soft skills
are the cluster of personality traits, social graces, communication,
language, personal habits, friendliness, and optimism that characterize
relationships with other people. It is an important part of his
or her individual contribution to the success of an organization.
Particularly those organizations dealing with customers face-to-face
are generally more successful if they train their staff to use these
skills. Soft skills are increasingly sought out by employers in
addition to standard qualifications. It has been suggested that
in a number of professions soft skills may be more important over
the long term than technical skills.
- Team building
- Teach others
- Leadership
- Motivate
- Employ decision-making skills
- Employ problem-solving skills
- Observe forms of etiquette
- Engage with others
- Small talk
- Group discussion
This module includes :
- Basic grammar
- Group discussions
- Role plays
- Telephonic etiquettes
- Presentation
- Team building
- Extempore
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